Review – ADAC European Breakdown Cover

Description of Item ADAC is Europe’s largest automobile club and they offer pan-European breakdown cover and accident assistance.
How We Use It We’ve bought the ADAC Partner Plus package. It cost us €102.70 for 12 month’s cover starting in Sept 2011. We’ve called ADAC out in northern Spain following a tyre blowout and the service was very good. We’ve also called them about getting spares for our old Hymer to a garage in rural France, and they were ready to help, but we ended up going to a main Fiat dealer.
What Do We Love?
  • The price is fantastic value for money
  • It covers the person, not the vehicle, so we’re covered if we borrow or hire a vehicle. As we have the Partner package, we’re both covered
  • The service we’ve bought includes support for a whole range of scenarios from lost glasses to repatriation of pets
  • Motorhomes are covered up to 7.5 tonnes, 3.2m high, 2.55m wide and 10m long. We’ve found no restrictions on vehicle age and as our van is 19 years old this was important to us
  • The telephone operators all seem to speak very good English
And What’s Not so Great?
  • Although the service is open to non-German residents, pretty much all documentation and written communication is in German. This can lead to come confusion – I couldn’t tell the level of cover in Morocco (there is some, but it doesn’t include breakdown cover) or exactly how long each trip away from home can last (although we were not been asked this on the call out we made)
  • You can’t pay for the service on-line unless you have a German address; you have to complete a paper application form and scan it/email it, or fax it over and call them to give your credit card details
Our Summary The service and value for money are excellent. The service isn’t geared up for non-German sales though; not being able to buy on-line and not having full documentation available in English has to drop a star for us non-German speakers.
Where Can I Get It? The best way to get more information and to arrange for membership is to browse the ADAC Website (http://www.adac.de/) and then call them (00 49 1805 10 11 12 and ask for an English speaking operative). Sending emails can take some time to respond, and may well come back in German and not actually answering your question; the phone really is the best option!